When I first started using TeamViewer it was for its quick and reliable ability to provide remote support to a user that only required them to install the program and then provide me with a user ID and password in order to connect with there computer. Pros: Extremely easy to use at it's most basic levels. Apart from that, there are no drawbacks to using this software, and I am extremely pleased with it. This can be a hindrance to actually purchasing the entire package, given the necessity to try out all of the features before investing. Users of the free version are restricted in their use and are unable to try out all of TeamViewer's capabilities. The most irritating aspect of the software is the frequent advertisements/pop-ups urging you to update to a newer version.Īfter using TeamViewer, the device screen went black and did not revert to its original wallpaper in some rare situations. Again, not a major issue, just a minor annoyance. There is no single area, where I can manage and check that all of my connections are running the same version. The remote update tool and alarm notifications are excellent, however, they only notify me when I connect to that particular connection. The only criticism I have is that I occasionally have trouble keeping all of my connections in my personal account up to date with the latest version of the software. It has always had a strong following for as long as I can recall. Again, despite supports help, it is like my account is "flagged" to always be from organization to organization with little hope of resolution.Ĭons: To be honest, I'm not sure I can think of many disadvantages to this product. I have had success with other companies contacting me through Team Viewer, but have never been able to initiate back to them. In the end, we decided it was easier to work with two work machines for what we were trying to do, acquired a few external HDs and just used Remote Desktop. The screen sharing is extremely slow on a fairly open (no one was working) 300 mg pipe, which flies for everything else. Even with support, the issue was not resolvable. Due to, as Support said, too many similar characters in the two emails, they were flagged as being from the same organization even though the domains were completely different. We acquired Team Viewer to share a work machine and a personal machine, with the personal account being the initiating account on the work machine, and the work account being the recipient. After downloading, the launched application still had to "okay" the computer, with further steps authorizing the machine through email, which were already done as part of setup. There were authorizations that seemed unnecessary.
In terms of just setting up an account, there were steps that we (me and IT) did online and on the application, which also duplicated themselves. First, Team Viewer is very clunky to use. Cons: There are several things I did not like about Team Viewer.
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